Closed
Damage to driveway of property following road surface replacement.
Sent to Buckinghamshire Council less than a minute later. FixMyStreet ref: 9755661.
Good afternoon,
I am writing as a resident of Berry Way.
Firstly, I would like to say that we were very pleased to see the road resurfaced last week, and the improvement has been greatly appreciated.
However, when returning home from work today, I noticed that the new road surface appears to have softened or partially melted in the warm weather. As a result, tar from the road has transferred onto our vehicle’s tyres and has subsequently left black tar marks across our block-paved driveway. From briefly looking down the road, this has also happened to many other drive ways.
Our driveway was professionally cleaned just seven weeks ago, so I am sure you can appreciate our frustration at finding it marked so soon after the work was completed.
Could you please advise who I should contact regarding this matter, or whether there is a process for reporting and resolving damage caused by the recent resurfacing works?
I am happy to provide photos if needed.
I look forward to your response.
Kind regards,
Nicola Pereira
Updates
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The report has been passed to the Highway Officer, who will carry out an inspection of the issue within 10 working days, emergency defects will be corrected or made safe at the time of the inspection, if reasonably practicable to do so. In this context, making safe may constitute displaying warning notices, coning‐off or fencing‐off to protect the public from the defect or other suitable action. If the inspection team cannot make safe the defect at the time of inspection, then they will instigate the relevant emergency call procedures to ensure appropriate resources are mobilised to make the defect safe.
There may also be occasions when the issue reported will not be repaired as it has been classified as a minor defect and does not pose any risk to either the safety or the integrity of the highway, these are called minimum recording levels as specified in our Highways Safety Inspection Policy in these cases no action will be taken.
During winter months we receive a very high number of reports regarding potholes or a poor road surface, it's easy to assume that potholes are formed due to roads being poorly maintained but that is not usually the case. There are many factors that can cause potholes, particularly during the winter months when water seeps in through cracks in the road surface, collecting underneath and when the water freezes, it expands and creates cracks in the road surface. Our priority is always the safety of road users, so in some cases during busy periods a permanent repair is not always possible immediately. However, temporary repairs are a way to ensure the area is safe until such times as we can return to make a permanent repair.
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Update
We have reviewed the issue reported and have amended the category; this will ensure your report is directed to the most appropriate team at the council.
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The customer who made this report has received a communication privately from us
This report is now closed to updates from the public. You can make a new report in the same location.