Action scheduled
Lay-by between Princes Risborough and Thame. On the LH side going towards Thame
Sent to Buckinghamshire Council less than a minute later. FixMyStreet ref: 8250351.
To whom it may concern. On the 24th April 2025 I was my way to work from Aston Clinton to Thame when I did the correct thing and pulled over in the lay-by to take a phone call. Took the call and then proceeded to pull away. My van rose up onto a pile of hardened tarmac dumped at the side of the parking and crashed down causing considerable structural damage to the sill as seen in the photos attached. I have no way of making an insurance claim as there is no one to claim against, so I am trying to see if I can appeal for any form of compensation to repair my vehicle. I have continued to drive on this road to work and have checked on multiple occasions to see if the dumped pile of tarmac has been removed as I would hate for anyone else to damage their vehicle in the same way that I have. I don’t know whether this is the correct department to make a complaint to but hopefully you can point me in the right direction. Many thanks and I do hope that there is something that you can do to help me. Kindest regards Miles Lewis
Updates
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The report has been passed to the Highway Officer, who will carry out an inspection of the issue within 10 working days, emergency defects will be corrected or made safe at the time of the inspection, if reasonably practicable to do so. In this context, making safe may constitute displaying warning notices, coning‐off or fencing‐off to protect the public from the defect or other suitable action. If the inspection team cannot make safe the defect at the time of inspection, then they will instigate the relevant emergency call procedures to ensure appropriate resources are mobilised to make the defect safe.
There may also be occasions when the issue reported will not be repaired as it has been classified as a minor defect and does not pose any risk to either the safety or the integrity of the highway, these are called minimum recording levels as specified in our Highways Safety Inspection Policy in these cases no action will be taken.
During winter months we receive a very high number of reports regarding potholes or a poor road surface, it's easy to assume that potholes are formed due to roads being poorly maintained but that is not usually the case. There are many factors that can cause potholes, particularly during the winter months when water seeps in through cracks in the road surface, collecting underneath and when the water freezes, it expands and creates cracks in the road surface. Our priority is always the safety of road users, so in some cases during busy periods a permanent repair is not always possible immediately. However, temporary repairs are a way to ensure the area is safe until such times as we can return to make a permanent repair.
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Update
The Highways Officer has attended the site and completed an inspection based on your report.
As a result of this inspection, we plan to resolve the issue reported within 6-8 weeks.
Thank you for taking the time to let us know, your reports alongside our Highways Safety Inspections are crucial to ensuring our network is safe for all residents and visitors.
Regards
Buckinghamshire Highways
This report is now closed to updates from the public. You can make a new report in the same location.