LC004 - LED street lamp failed

Updates

• The Street Lighting Team aim to repair all faulty lighting within 20 working days, however, there may be some circumstances that this time for repairs is be extended. For example, if it is an electricity supply fault, this will be passed to the local electricity network operator to attend and rectify as we cannot work on their network, in these cases we will update you to let you know it is an electricity supply fault.

  We are experiencing a system issue at the moment which is stopping us from providing updates on lighting issues, please be assured all street lighting defects are being inspected and fixed but until we have resolved the updates issue you may see the light fixed without receiving any updates.

  We know that faulty lighting is very important to our residents, and we take all reported issues very seriously. In the latter part of 2023, we recruited night scouts to review all of the 40,000 lighting assets we maintain in Buckinghamshire, the information from this review and all customer reported issues are now being addressed and will be resolved as soon as possible.

  Posted by Buckinghamshire Council at 22:34, Sunday 28 July 2024

• Update.

  We have attended the site and have carried out a full assessment on the lighting column. 95% of lighting reports are repaired on the first visit, as they are generally more minor issues such as replacing the bulb. Unfortunately, there are occasions when further work is required:

  Full column replacement, Lantern / bracket replacements and/or Specialist parts
  It is not economically viable for us to order and replace these items in isolation, we package works together and schedule them in by area. This means that in some cases the work will not be completed for up to 90 working days and we apologise for this, but it is essential to keep costs low and utilise the workforce in the most cost effective way.

  Vegetation clearance
  We will always try to remove vegetation which is blocking a street light or traffic signal on the first visit, but there are occasions when it is not safe for our operators to do so and specialist equipment such as a cherry picker and/or traffic management is required. This must all be scheduled in to ensure we are not disrupting other roads in the area; we aim to carry out this work within 90 working days.

  Further electrical investigation required
  If the initial inspection highlights there is an electricity supply fault, this will be passed to the local electricity network operator to attend and rectify, as we cannot work on their network, we are bound in these cases by the electricity supplier service levels, which tend to be again 90 working days.

  Please be assured we do have the job in hand, it just might take a little longer than normal, but we will update you when the work has been completed.

  Posted by Buckinghamshire Council at 10:03, Tuesday 30 July 2024