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Marlow bridge claim ignore no reply to my claim 08/2022

Reported via mobile in the Kerb damage / issue category anonymously at 12:08, Monday 15 April 2024

Sent to Buckinghamshire Council less than a minute later. FixMyStreet ref: 5854133.

DUE TO THE I FT HIGH METAL WIDTH RESTRICTION ON MARLOW BRIDGE ie out of MY SIGHT AT WHEEL LEVEL RATHER THAN A VISIBLE BOLLARD I DENTED AND SCRATCHED MY CAR AS REPORTED IN YOUR REF 215193 476115.I HAVE NOT HAD THE COURTESY OF A REPLY TO MY CLAIM FOR THE £853 REPAIR COST. PLEASE REPLY EVEN AT THIS LATE DATE.

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Updates

  • The report has been passed to the Highway Officer, who will carry out an inspection of the issue within 10 working days, emergency defects will be corrected or made safe at the time of the inspection, if reasonably practicable to do so. In this context, making safe may constitute displaying warning notices, coning‐off or fencing‐off to protect the public from the defect or other suitable action. If the inspection team cannot make safe the defect at the time of inspection, then they will instigate the relevant emergency call procedures to ensure appropriate resources are mobilised to make the defect safe.

    There may also be occasions when the issue reported will not be repaired as it has been classified as a minor defect and does not pose any risk to either the safety or the integrity of the highway, these are called minimum recording levels as specified in our Highways Safety Inspection Policy.

    Posted by Buckinghamshire Council at 12:09, Monday 15 April 2024

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