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Next to Home Farm, Lillingstone Lovell, opp Paulerspury Turning

Reported via desktop in the Claim category anonymously at 13:19, Tuesday 12 March 2024

Sent to Buckinghamshire Council 19 hours, 51 minutes later. FixMyStreet ref: 5701495.

The road was closed on 06th March for resurfacing but we weren't informed, I had a lesson booked with my horse and needed to use the bridal way to get access to the Manor - but they need a 48hr cancellation period which was too late at that point and I was out of pocket for £50.

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  • The report has been passed to the Highway Officer, who will carry out an inspection of the issue within 10 working days, emergency defects will be corrected or made safe at the time of the inspection, if reasonably practicable to do so. In this context, making safe may constitute displaying warning notices, coning‐off or fencing‐off to protect the public from the defect or other suitable action. If the inspection team cannot make safe the defect at the time of inspection, then they will instigate the relevant emergency call procedures to ensure appropriate resources are mobilised to make the defect safe.

    There may also be occasions when the issue reported will not be repaired as it has been classified as a minor defect and does not pose any risk to either the safety or the integrity of the highway, these are called minimum recording levels as specified in our Highways Safety Inspection Policy in these cases no action will be taken.

    During winter months we receive a very high number of reports regarding potholes or a poor road surface, it's easy to assume that potholes are formed due to roads being poorly maintained but that is not usually the case. There are many factors that can cause potholes, particularly during the winter months when water seeps in through cracks in the road surface, collecting underneath and when the water freezes, it expands and creates cracks in the road surface. Our priority is always the safety of road users, so in some cases during busy periods a permanent repair is not always possible immediately. However, temporary repairs are a way to ensure the area is safe until such times as we can return to make a permanent repair.

    Posted by Buckinghamshire Council at 13:19, Tuesday 12 March 2024

  • Update

    We have reviewed the issue reported and have amended the category; this will ensure your report is directed to the most appropriate team at the council.

    State changed to: For Triage

    Posted by Buckinghamshire Council at 16:35, Tuesday 12 March 2024

  • Please be advised that the investigation of claims is a lengthy process as all claims are checked against individual records. All claims are handled in strict order of receipt. We recommend that the following documentation is held in electronic format in case needed at a later stage:
    • MOT certificate
    • Photos of damage to the vehicle/premises
    • Additional photos of the defect
    • Estimates
    • Receipted invoices
    • Evidence to show an alloy is not repairable.
    We aim to reply within 12 weeks. Your personal information will be used for the purposes of insurance administration and claims handling by us, our agreed partners and insurers. We or the insurers may share this with other third parties in relation to claims handling. Please be advised your claims and personal information may also be used for statistical purposes, for fraud and crime prevention and may be disclosed to regulatory bodies in connection with compliance with any regulatory rules or codes. This includes, but is not limited to the Claims and Underwriting Exchange (CUE) run by Insurance Database Ltd (I.D.S.L.) and Motor Insurers Anti-Fraud Register run by the A.B.I. In dealing with a claim, we may search these and other registers. Your personal information may be transferred to any country, including those outside the European Economic Area, for any of these purposes.

    State changed to: Open

    Posted by Buckinghamshire Council at 09:09, Wednesday 13 March 2024

This report is now closed to updates from the public. You can make a new report in the same location.