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Lamplight in access road behind 15 and 17 spring gardens Road HP137AG

Reported via mobile in the Street light not working category anonymously at 20:36, Wednesday 6 March 2024

Sent to Buckinghamshire Council less than a minute later. FixMyStreet ref: 5678673.

Light not working

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Updates

  • The Street Lighting Team aim to repair all faulty lighting within 20 working days, however, there may be some circumstances that this time for repairs is be extended. For example, if it is an electricity supply fault, this will be passed to the local electricity network operator to attend and rectify as we cannot work on their network, in these cases we will update you to let you know it is an electricity supply fault.

    We are experiencing a system issue at the moment which is stopping us from providing updates on lighting issues, please be assured all street lighting defects are being inspected and fixed but until we have resolved the updates issue you may see the light fixed without receiving any updates.

    We know that faulty lighting is very important to our residents, and we take all reported issues very seriously. In the latter part of 2023, we recruited night scouts to review all of the 40,000 lighting assets we maintain in Buckinghamshire, the information from this review and all customer reported issues are now being addressed and will be resolved as soon as possible.

    Posted by Buckinghamshire Council at 20:36, Wednesday 6 March 2024

  • Update

    We have attended the site and have carried out a full assessment on the lighting column, 95% of lighting reports are repaired on the first visit, as they are generally more minor issues such as replacing the bulb. Unfortunately, there are occasions when further work is required.

    This assessment highlighted that there is a fault with the electrical supply and further investigation is required by the local electricity network operator, we have forwarded the details to them. We cannot work on their network, and we also have no control over the electricity supplier service levels, which tend to be up to 90 working days.

    Once the electricity supplier has contacted us to advise the supply fault has been resolved, we will then check that the issue is fixed and will update this report.

    Posted by Buckinghamshire Council at 13:01, Wednesday 13 March 2024

This report is now closed to updates from the public. You can make a new report in the same location.