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LC008 streetlight shattered/exposed wires and still live

Reported via desktop in the Emergency Lighting - Column door off/exposed electrical apparatus category anonymously at 15:49, Mon 4 March 2024

Sent to Buckinghamshire Council less than a minute later. FixMyStreet ref: 5666783.

There is a streetlight which is down resting on the grass verge, this is currently still live with exposed wires and glass which has shattered. This is on Marlow Bottom Rd and is LC008 (estimated by reported).

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Updates

  • Update

    Based on the information provided to the Customer Service Centre, this report has been passed to the Highways Emergency Team.

    The Emergency Team will carry out an assessment and arrange to resolve the issue as soon as possible. Initially the repair may be a temporary one, a permanent repair will be made as soon as possible

    Further updates will be displayed here.

    Posted by Buckinghamshire Council at 15:49, Mon 4 March 2024

  • Update.

    We have attended the site and have carried out a full assessment on the lighting column. 95% of lighting reports are repaired on the first visit, as they are generally more minor issues such as replacing the bulb. Unfortunately, there are occasions when further work is required:

    Full column replacement, Lantern / bracket replacements and/or Specialist parts
    It is not economically viable for us to order and replace these items in isolation, we package works together and schedule them in by area. This means that in some cases the work will not be completed for up to 90 working days and we apologise for this, but it is essential to keep costs low and utilise the workforce in the most cost effective way.

    Vegetation clearance
    We will always try to remove vegetation which is blocking a street light or traffic signal on the first visit, but there are occasions when it is not safe for our operators to do so and specialist equipment such as a cherry picker and/or traffic management is required. This must all be scheduled in to ensure we are not disrupting other roads in the area; we aim to carry out this work within 90 working days.

    Further electrical investigation required
    If the initial inspection highlights there is an electricity supply fault, this will be passed to the local electricity network operator to attend and rectify, as we cannot work on their network, we are bound in these cases by the electricity supplier service levels, which tend to be again 90 working days.

    Please be assured we do have the job in hand, it just might take a little longer than normal, but we will update you when the work has been completed.

    Posted by Buckinghamshire Council at 09:17, Tue 5 March 2024

This report is now closed to updates from the public. You can make a new report in the same location.