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Street Light LC047 Next to Bus Shelter REF: 5274282.

Reported via desktop in the Street light not working category anonymously at 18:26, Sunday 18 February 2024

Sent to Buckinghamshire Council less than a minute later. FixMyStreet ref: 5595646.

I received an email yesterday (Saturday 17 Feb) to say: "This is an update to the report you made. We are very pleased to tell you that the issue reported has now been resolved"

As you can see from the photographs I just took this evening, that the issue most definitely has NOT been fixed! Again, I reiterate that this Street Light is in a place where it's important to have a light working, as it is very dark at night, and Bus Drivers have difficulty making out if people are waiting at the bus stop or not. Some have driven straight past, not realising people are waiting. IF there is an issue as to why the problem isn't being fixed, that's fine, but please let people know what that issue is, don't just outright LIE and say that it's been fixed, when it clearly hasn't and it's quite easy to disprove once it gets dark.

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Updates

  • The Street Lighting Team aim to repair all faulty lighting within 20 working days, however, there may be some circumstances that this time for repairs is be extended. For example, if it is an electricity supply fault, this will be passed to the local electricity network operator to attend and rectify as we cannot work on their network, in these cases we will update you to let you know it is an electricity supply fault.

    We are experiencing a system issue at the moment which is stopping us from providing updates on lighting issues, please be assured all street lighting defects are being inspected and fixed but until we have resolved the updates issue you may see the light fixed without receiving any updates.

    We know that faulty lighting is very important to our residents, and we take all reported issues very seriously. In the latter part of 2023, we recruited night scouts to review all of the 40,000 lighting assets we maintain in Buckinghamshire, the information from this review and all customer reported issues are now being addressed and will be resolved as soon as possible.

    Posted by Buckinghamshire Council at 18:26, Sunday 18 February 2024

This report is now closed to updates from the public. You can make a new report in the same location.