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Frances Dove Way High Wycombe

Reported via desktop in the Street light not working category anonymously at 09:24, Tuesday 30 January 2024

Sent to Buckinghamshire Council less than a minute later. FixMyStreet ref: 5508964.

LC015 is not working.

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Updates

  • The team will carry out an inspection and order a repair if required, this can take up to 20 working days.

    We are experiencing a system issue at the moment which is stopping us from providing updates on lighting issues, please be assured all street lighting defects are being inspected and fixed but until we have resolved the update issue you may see the light fixed without this report being updated.

    We know that faulty lighting is very important to our residents, and we take all reported issues very seriously. In the latter part of 2023 we recruited night scouts to review all of the 40,000 lighting assets we maintain in Buckinghamshire, the information from this review and all customer reported issues are now being addressed and will be resolved as soon as possible.

    Posted by Buckinghamshire Council at 09:24, Tuesday 30 January 2024

  • Update

    We have attended the site and have carried out a full assessment on the lighting column, 95% of lighting reports are repaired on the first visit, as they are generally more minor issues such as replacing the bulb. Unfortunately, there are occasions when further work is required.

    This assessment highlighted that there is a fault with the electrical supply and further investigation is required by the local electricity network operator, we have forwarded the details to them. We cannot work on their network, and we also have no control over the electricity supplier service levels, which tend to be up to 90 working days.

    Once the electricity supplier has contacted us to advise the supply fault has been resolved, we will then check that the issue is fixed and will update this report.

    Posted by Buckinghamshire Council at 12:19, Thursday 7 March 2024

  • Update

    We are very pleased to tell you that the issue reported has now been resolved.

    Alongside our Highways Safety Inspections, reports from the public help us to keep the roads in Buckinghamshire safe.

    State changed to: Fixed

    Posted by Buckinghamshire Council at 11:00, Tuesday 2 April 2024

This report is now closed to updates from the public. You can make a new report in the same location.