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Gordon Way, Chalfont St. Giles, HP8 4QU

Reported via mobile in the Street light not working category anonymously at 10:02, Wed 15 November 2023

Sent to Buckinghamshire Council less than a minute later. FixMyStreet ref: 5213984.

Glad u had been fixed light back on yesterday at end the road Middle Meadow.

Think u might forgot to fixing other one light at end the road Gordon Way stilling not worked since last March.

Show u photo pic end the road at Gordon Way black metal fences opposite outside garages

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Updates

  • The Street Lighting Team will carry out an inspection and order a repair if required, this can take up to 20 working days; however, due to the exceptionally high volume of reports currently being received, it may at present take longer than usual to complete this initial assessment.

    Once the issue has been investigated, the team will order any necessary repair.

    Posted by Buckinghamshire Council at 10:02, Wed 15 November 2023

  • Update.

    We have attended the site and have carried out a full assessment on the lighting column, 95% of lighting reports are repaired on the first visit, as they are generally more minor issues such as replacing the bulb. Unfortunately, there are occasions when further work is required:

    Full column replacement, Lantern / bracket replacements and/or Specialist parts
    It is not economically viable for us to order and replace these items in isolation, we package works together and schedule them in by area. This means that in some cases the work will not be completed for up to 90 working days and we apologise for this, but it is essential to keep costs low and utilise the workforce in the most cost effective way.

    Vegetation clearance
    We will always try to remove vegetation which is blocking a street light or traffic signal on the first visit, but there are occasions when it is not safe for our operators to do so and specialist equipment such as a cherry picker and/or traffic management is required. This must all be scheduled in to ensure we are not disrupting other roads in the area; we aim to carry out this work within 90 working days.

    Further electrical investigation required
    If the initial inspection highlights there is an electricity supply fault, this will be passed to the local electricity network operator to attend and rectify, as we cannot work on their network, we are bound in these cases by the electricity supplier service levels, which tend to be again 90 working days.

    Please be assured we do have the job in hand, it just might take a little longer than normal, but we will update you when the work has been completed.

    Posted by Buckinghamshire Council at 11:14, Wednesday 31 January 2024

  • Update

    We are very pleased to tell you that the issue reported has now been resolved.

    Alongside our Highways Safety Inspections, reports from the public help us to keep the roads in Buckinghamshire safe.

    State changed to: Fixed

    Posted by Buckinghamshire Council at 12:04, Friday 16 February 2024

This report is now closed to updates. You can make a new report in the same location.