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Forwarded from complaints: 02/05/2023

Reported via desktop in the Road surface category anonymously at 09:48, Thursday 11 May 2023

Sent to Buckinghamshire Council less than a minute later. FixMyStreet ref: 4540821.

Dear Customer Service- stage two, Berryfields Road. I am writing to complain about an issue with Transport. I have already raised my issue within your organisation, but I feel that my issue is still unresolved, hence my need to involve you in helping to resolve this problem. Here is what happened: Hit pot hole on left side of the road causing substantial damage to the value of £700 to my vehicle. Various potholes down the road that are left to get bigger. Pothole was on my side of the road with another vehicle coming down the right hand side so could not be avoided.

This road is constantly neglected with a ridiculous amount of damage down it leading to the quainton crossroad. . This happened on March 22nd, 2023 & I am looking for some form of compensation as this was a huge amount to pay out for & has left me massively out of pocket for my bills. Please reply back via this email address, as I would like to keep all my communications in one place. Yours sincerely, Eleanor Good 101 Chappell Close Aylesbury Buckinghamshire Hp199qb RES10535767 Original complaint date: 05/04/2023

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Updates

  • This has been passed to the local area technician to investigate the enquiry/issue regarding a pothole/road surface.

    During winter months we receive a very high number of reports regarding potholes or a poor road surface, it's easy to assume that potholes are formed due to roads being poorly maintained but that is not usually the case. There are many factors that can cause potholes, particularly during the winter months when water seeps in through cracks in the road surface, collecting underneath and when the water freezes, it expands and creates cracks in the road surface.

    Our priority is always the safety of road users, so in some cases during busy periods a permanent repair is not always possible immediately. However, temporary repairs are a way to ensure the area is safe until such times as we can return to make a permanent repair.

    Posted by Buckinghamshire Council at 09:48, Thursday 11 May 2023

  • .

    Posted by Buckinghamshire Council at 13:25, Thursday 11 May 2023

This report is now closed to updates. You can make a new report in the same location.